Email Digest

The email digest is list of current open tickets/disputes, sent via email. It also includes tickets awaiting assignment and also displays tickets flagged as spam and moved to spam tickets. Digest can be triggered via a cron and run as many times as needed to specified users. Email Digest is only sent to users who have this option enabled. You can also specify which days to send notifications if you prefer users to only have them sent on certain days.

The email digest is only available in the commercial version.

The email digest transmits the following if enabled and permissions allow:

Tickets To Be Assigned
Tickets Flagged as Spam and Moved to Spam Tickets
New Open Tickets - No Replies
Open Tickets - Waiting for Staff Reply
Open Tickets - Waiting for Visitor Reply
New Open Disputes - No Replies
Open Disputes - Waiting for Staff Reply
Open Disputes - Waiting for Visitor Reply

Note that users will only get information on tickets they have department access for.

Disputes are only included if the dispute system is enabled.

The email templates for the email digest are located at:

content/language/*language*/mail-templates/email-digest*.txt

You can remove any areas you don't need, but you should make backup files in case you need to revert back. More info on the email template structure here.

File to run: control/cron/email-digest.php

More info on Cron Jobs here

Email Digest is enabled/disabled for support team members when adding/editing member. More info here.

If you prefer you can have the digest logged instead of sending emails. If you wish to log the digest for other ops, open the 'control/cron/email-digest.php' file and set the 'LOG_DIGEST_NO_EMAILS' option to 1. You can also specify an alternative save path via the 'LOG_DIGEST_FILE' option.